> For the complete documentation index, see [llms.txt](https://docs.famewall.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.famewall.io/testimonial-widget-settings/missing-testimonials.md).

# Why are some testimonials missing from my widget?

Some of your testimonials don't appear in your widget or on your Wall of Fame page. The usual reasons, from archived testimonials to plan limits.

Your widget shows the testimonials on its wall, in the order you see in **My Testimonials**. If one is missing, check these reasons.

| Reason                                                                     | How to check                                                                              | How to fix                                                                                                                |
| -------------------------------------------------------------------------- | ----------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------- |
| It's still waiting for approval                                            | It's in **Collected Testimonials**, not in **My Testimonials**                            | Click **Add to Wall** on it, or [turn on auto-approval](/collection-page-settings/auto-approve-collected-testimonials.md) |
| It's archived                                                              | It's in **Archived Testimonials**                                                         | Click **Unarchive & add to wall**                                                                                         |
| It's over your plan's limit                                                | The card shows **Hidden - 10/10 limit reached (Upgrade your plan)**, or a video is locked | Upgrade your plan. Free walls show 10 testimonials, and Free and Standard include 1 and 6 videos                          |
| It's on a different wall                                                   | Each widget only shows its own wall's testimonials                                        | Copy it to this wall with the [Testimonial Organizer](/testimonial-organizer.md)                                          |
| It's an image testimonial and you use the Award Style or Quote Text design | Those two designs only show text                                                          | Pick another card design                                                                                                  |
| Your carousel shows only the first batch                                   | Pagination is on in **Widget Settings**                                                   | Raise the number or turn pagination off. See [Load More](/testimonial-widget-settings/load-more-button.md)                |
| A visitor picked a category                                                | Category buttons are shown above the widget                                               | Click **All**                                                                                                             |
| You just made the change                                                   | The widget is cached for a few minutes                                                    | Wait about 5 minutes and refresh                                                                                          |

<figure><img src="https://2234661409-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FwC4Q7ClSbJAc9WcmAoGA%2Fuploads%2Fgit-blob-a1b054b0ef20167bb800f49ae29e7d3ec7345624%2Fmt-my-testimonials-overview.png?alt=media" alt="My Testimonials showing the wall&#x27;s testimonials with their actions"><figcaption><p>Everything in My Testimonials that isn't archived or over the limit shows in your widget</p></figcaption></figure>

## Related

* [My testimonial widget isn't showing on my website](/testimonial-widget-settings/widget-not-showing.md)
* [Approving a collected testimonial](/approving-a-collected-testimonial.md)
* [Archiving & Unarchiving a Testimonial](/archiving-and-unarchiving-a-testimonial-for-later-use.md)