🔄I saved my changes but my website still shows the old version
Your widget, Wall of Fame page or collection page still looks the old way after you changed a setting. Here's what to check.
Most of the time the change is saved and just needs a few minutes to show up, or one step was missed. Work through this list.
1. Did you click the Save button?
Changes are only published when you click the save button at the bottom of the settings panel:
Testimonial Widget: Save Widget Changes
Wall of Fame Page: Save Wall of Fame Changes
Collection Page: Save Edit Changes
The button glows while you have unsaved changes. A few settings don't make it glow but still need saving. On the widget, those are Font Style, Review Banner Position, Popup Alignment Position and Widget Layout. On the Wall of Fame page, they're the wall name, logo, description, menu links, font and the Send Testimonial and bottom call-to-action switches. If you changed one of these, click save anyway.
2. Wait a few minutes
Embedded widgets are cached for speed. After you save, it can take up to about 5 minutes for your website to show the new version. Wall of Fame pages and collection pages update straight away.
3. Refresh without your browser's cache
Reload the page with Ctrl + Shift + R (Windows) or Cmd + Shift + R (Mac), or open it in a private window.
4. Is it the right wall?
The embed code on your website contains your wall URL, for example data-src="your-wall". Make sure it matches the wall you're editing. If you changed the wall URL recently, your old embed code no longer works and needs replacing. See How to change your wall's name, URL or logo.
5. Some changes need a new embed code
Most widget settings update your website without touching the code. Two don't:
Switching between Grid, Carousel and Dual Slider. The layout is part of the embed code. See How to switch your widget between Grid, Carousel and Dual Slider.
Switching to or from the Popup design. The popup uses its own embed code.
6. Is it published?
If the widget or page shows nothing at all, check that it's still published. See My testimonial widget isn't showing on my website.
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