🗒️Where to find a customer's email, custom question answers and consent
Find the email address, custom question answers and marketing consent that customers gave when they submitted a testimonial. These details are private and never shown publicly.
When customers submit a testimonial on your collection page, some details are for your eyes only: their email address, their answers to your custom questions and whether they gave marketing consent. You'll find them in Collected Testimonials.
Steps
Open your wall and click Collected Testimonials in the left menu.
Open the Collected Text Testimonials, Collected Video Testimonials or Collected Audio Testimonials tab.
On each submission, look for the grey panel with a lock icon. It lists the customer's Email and their answers to your custom questions. Click the copy icon next to a value to copy it.
Under the testimonial, you'll see the submission date and, if you ask for consent, Consent given or Consent not given.
Good to know
These details are never shown on your widget or Wall of Fame page, even after you add the testimonial to your wall.
They stay on the original submission in Collected Testimonials. If you delete the submission, the details are gone, so copy anything you need first.
If you've set up a webhook, the email and custom answers are included in the data it sends for new and approved testimonials.
To collect these details, switch on Ask for email address, add custom questions or turn on marketing consent in your collection page settings.
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