> For the complete documentation index, see [llms.txt](https://docs.famewall.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.famewall.io/integrations-and-notifications/slack-and-discord-notifications.md).

# How to get Slack or Discord notifications for new testimonials

Get a message in a Slack or Discord channel when a customer submits a testimonial or when one is added to your wall.

Instead of (or as well as) email, Famewall can post a message to a Slack or Discord channel whenever a new testimonial comes in. It's a nice way to share good news with your team.

{% hint style="info" %}
Slack and Discord notifications need a paid plan.
{% endhint %}

## Connect Slack

1. Click **Integrations** in the sidebar of your dashboard and choose **Slack**.
2. Click **Add to Slack**.
3. On Slack's screen, choose your workspace and the channel for the notifications, and allow access.
4. Back in Famewall, you'll see "Slack connected!" and a welcome message appears in your channel.

<figure><img src="https://2234661409-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FwC4Q7ClSbJAc9WcmAoGA%2Fuploads%2Fgit-blob-a7d51e943d511896fd676c8a68c730e6c07c8138%2Fint-slack.png?alt=media" alt="The Slack Notifications page with the Add to Slack button (1), the paste a webhook URL instead link, and a sample notification (2)"><figcaption><p>Connect with Add to Slack. The preview shows what each message looks like.</p></figcaption></figure>

If you'd rather use a Slack incoming webhook, click **paste a webhook URL instead**, paste the URL (it starts with `https://hooks.slack.com/`) and click **Connect Slack**.

## Connect Discord

1. Click **Integrations** in the sidebar and choose **Discord**.
2. Click **Connect Discord**, then pick your server and channel on Discord's screen.

To use a Discord webhook instead, click **paste a webhook URL instead**, paste the URL (it starts with `https://discord.com/api/webhooks/`) and click **Connect Discord**.

## Choose which events are posted

Under **Notify me when**:

* **Testimonial collected**: someone submits a testimonial on your collection page. On by default.
* **Testimonial approved**: a collected testimonial is added to your wall, by you or by auto-approval.

Click **Save Slack Settings** (or **Save Discord Settings**) after changing these switches. They don't save on their own.

## What the message includes

The customer's name, job title, star rating, the start of their testimonial, their email, their answers to your custom questions, the wall it belongs to and a button to open it in Famewall.

## Good to know

* Notifications cover testimonials submitted on your collection pages. Imported testimonials and testimonials you add yourself don't send a message.
* You can connect one Slack channel and one Discord channel per account. All your walls post to the same channel.
* To switch channels, click **Disconnect** and connect again.
* Prefer a webhook URL? Use **paste a webhook URL instead** under the connect button.
* If your payment is overdue, the message says a testimonial came in but hides the details until your plan is active again.

## Related

* [How to turn testimonial email notifications on or off](/account-team-and-billing/email-notifications.md)
* [Webhook Integration](/webhook-integration.md)