> For the complete documentation index, see [llms.txt](https://docs.famewall.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.famewall.io/collection-page-settings/personal-welcome-video.md).

# How to add a personal welcome video to your collection page

Greet customers with a short video on your collection page. A personal ask from you makes people more likely to leave a testimonial.

A short video of you asking for feedback makes your collection page feel personal. It plays at the top of the page, right under your message, before customers choose how to share their testimonial.

## Steps

1. Open your wall and click **Collection Page** in the left menu.
2. Open the **Testimonial Home Page & Configuration** panel.
3. Under **Upload personalized video**, click **Upload video** and choose your video file.
4. Click **Save Edit Changes**.
5. Keep the tab open while the video uploads. Famewall shows a message until it's done.

<figure><img src="https://2234661409-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FwC4Q7ClSbJAc9WcmAoGA%2Fuploads%2Fgit-blob-9e61fa52d06c980554cd8cff6ed65bad12c07764%2Fcp-personal-video.png?alt=media" alt="The Upload personalized video box in the Testimonial Home Page &#x26; Configuration panel"><figcaption><p>Upload the video here, then save</p></figcaption></figure>

To remove the video, click the **×** next to it and save again.

## Tips for a good welcome video

* Keep it short, ideally under a minute. Say who you are, why their story matters and what you'd like them to talk about.
* Videos longer than 5 minutes aren't supported.

## Good to know

* Personalized videos need a paid plan. On the Free plan the upload box shows **Upgrade plan to upload personalized video**.
* If you're creating a new collection page, create it first, then upload the video and save again.
* You can also add a video to the thank-you popup that appears after customers submit. See [How to change the thank-you message and add a thank-you video](/collection-page-settings/thank-you-message-and-video.md).

## Related

* [Getting video testimonials from customers](/getting-video-testimonials-from-customers.md)
* [How to change the questions shown while customers record a video or audio testimonial](/collection-page-settings/recording-screen-prompts.md)